EU Customs FAQ

In January 1st 2021, the UK left the European Union. This has affected the way that we sell into the EU.

Here’s a quick guide to what has changed:

Product Prices & Tax

Our pricing has not changed since Brexit. However, we no longer charge VAT to EU customers. While our prices look the same on the website, the tax is removed at checkout if you enter a non-UK shipping address. That means our products appear to be 20% cheaper than they were in December 2020.

Shipping

Due to new regulations and customs requirements, shipping to Europe has become slightly more expensive. As always, we charge you what it costs us to ship an item. We don’t make a profit on shipping.

Customs Charges

While EU customers no longer pay VAT at checkout, you may be required to pay tax and customs charges when your item arrives in your country. Usually, the courier will hold your parcel until these charges are paid. These charges vary from country to country and are beyond our control. If you’d like to find out what charges you may need to pay, please contact your local customs office.

Delays

Many of these changes are new rules, with new systems in place to enforce them. Currently, we are noticing significant shipping delays in Europe, and unfortunately these are beyond our control. However, we suspect that this will improve as couriers become more familiar with the new systems.

Summary

Since Brexit, European customers pay 20% less at checkout, but a little more on shipping and customs charges. Unfortunately, the changes in tax rules and more paperwork for shipping companies means that if you consider all the costs, including the price of our product, it will probably cost you a little bit more to buy from us now than before Brexit.

We will continue to support our European customers as best we can, and will keep you updated if the situation changes in the future.