Our last month of trading will be March 2025. After this, no further orders can be placed with us.

We have done our very best to support British manufacturing for the last 15 years.

However, due to the ongoing challenges posed by the current economy, rising manufacturing costs, and other operational constraints, we have made the very difficult decision that we can no longer sustain our operations.

At the moment, we are planning for a complete closure, with all operations winding down. While we can never predict the future, for now, we are fully focused on winding up the business in an orderly manner.

It is unlikely that new stock of out of stock products will be produced.

We don’t have any stockists but you can still find second hand Trakke bags on online auction sites and forums.

Yes, you can still collect your order however you must collect your order within 14 days of placing your order or let us know if you are unable to collect your order. Orders not collected during this window will not be refunded and you will not be able to collect your order.

We will strive to keep our customer services available for as long as we can. Unfortunately, response times may be slower than usual as we will be working to close the business fully. Please bear with us during this time, and we appreciate your patience.

You can contact us using our Contact Form. Please note that we are expecting a high volume of inquiries during this period, and response times may be slower than usual. 

Please bear in mind that our operating hours are between 8-6pm (GMT).

We appreciate your understanding as we work to handle all requests as quickly as possible.

If you would like us to delete your personal information from our systems, please contact us.

Unused gift cards can still be redeemed until 2nd March. After that, the gift cards will no longer be valid.

We will strive to keep our customer services available for as long as we can. Unfortunately, response times may be slower than usual as we will be working to close the business fully. Please bear with us during this time, and we appreciate your patience.

No, all discount codes are now invalid.

If you would like to cancel your order, please let us know as soon as possible. 

Orders that have already been shipped cannot be cancelled but can be returned for a refund. 

Unfortunately we are unable to amend existing orders or merge multiple orders. If you have placed an order containing incorrect information, please cancel it and place a new order.

Yes, you can still return your item provided it is clean and unused condition.

You must notify us within 14 days of receiving your order if you would like to return it. 

You must return your item to us within 14 days notifying us about your return to receive a full refund. 

As we are closing down, we can no longer offer a lifetime warranty on any products purchased from us. We are sorry for any inconvenience caused.

Unfortunately, as we prepare for closure, we are no longer accepting repair requests.

We are no longer accepting bags for the BuyBack scheme. We understand this may be disappointing, and we sincerely appreciate all the support you’ve shown us through this initiative