SHIPPING INFORMATION
SHIPPING
We ship Monday - Thursday. Orders placed after 2pm may be dispatched the next working day.
UK SHIPPING
| Order Type | Service | Delivery Time |
|---|---|---|
| Standard | DPD Next Day | Next Working Day |
We have moved to DPD for our shipping. DPD offer fast, and reliable next day shipping across the U.K. and has the largest fleet of Electric delivery vehicles in the U.K.
INTERNATIONAL SHIPPING| Shipping Name | Service | Delivery Time |
|---|---|---|
| Economy | UPS | 7-14 Days |
| Express | UPS | 2-5 Days |
RETURNS
We offer a free returns service for customers within the UK.
Head over to ROYAL MAIL RETURNS and follow the on-page instructions to create your shipping label. You’ll need your order number to complete this.
Either print your label and attach securely to your package or download it on your mobile device and take it to a Post Office that offers a label printing service. (More details can be found on the label printing page.)
Send your package off to our workshop. Make sure you get a proof of postage and note down your tracking details, just in case.
Returns must be made within 30 days of delivery and must be in a clean, unused state.
______________
We do not cover the cost for any international returns.
For international returns, please send your returns to the below address:
Trakke, SWG3 100 Eastvale Pl, Glasgow, G3 8QG, United Kingdom
We do not cover the cost for any international returns.
For international returns, please send your returns to the below address:
Trakke, SWG3 100 Eastvale Pl, Glasgow, G3 8QG, United Kingdom
If you wish to exchange something in your order please re-order the new item, and return the original to us for a refund.
Yes, of course!
Head over to ROYAL MAIL RETURNS and follow the on-page instructions to create your shipping label.
Make sure you include the email receipt you will have recieved upon ordering.
If you have an issue with your order, be sure to let us know and the team will be on hand Monday to Thursday to help out.
Head to our Contact Us page and send us a message or email basecamp@trakke.co.uk - Be sure to include your order number and any information you can that may help with the issue.
