Using any other-brand reproofing products will void your lifetime guarantee.
Bags purchased after 1st April 2019 are made using dry-finish waxed canvas, which poses no risk of wax transfer.
Bags purchased before 1st April 2019 are made using wet-finish waxed canvas, which can transfer very small amounts of wax onto clothing. However, this happens at such a slow rate that there is no risk of build-up.
We do not offer bespoke alterations to any of our products at this time.
Yes, our bags are 100% vegan friendly.
We try to use as little plastic as possible in our products. However, the thread, foam and zips all contain plastic as this drastically improves their performance.
Our bags are available exclusively from our website. However, you are welcome to visit our workshop Glasgow, where you can see the whole range of products.
In short, they don't.
We are required to apply a 20% tax to orders placed in the UK and EU, but orders outside the EU are not taxable. Our website should identify the country you are visiting from, and adjust the prices accordingly. However, sometimes your connection will bounce across servers in other locations, which can confuse the website and change the pricing. To fix this, try clearing your cache, refreshing the website or connecting from a different device.