SAMPLE SALE
FREQUENTLY ASKED QUESTIONS
WHAT IS THE SAMPLE SALE?
Anything that fails our rigorous quality control procedures is saved as a sample.
Each year, we sell these production samples, as well as old stock and discontinued items and colorways at heavily discounted prices.
These samples are still great bags. The faults don't affect their function - they just don't meet our insanely strict QC guidelines.
It's our way of making sure that products that aren't quite perfect still get the love they deserve.
WHEN IS THE NEXT SAMPLE SALE?
Our next Sample Sale will take place on Monday 13th January | 5PM GMT
IS THE NEXT SAMPLE SALE ONLINE OR IN-PERSON?
Online only.
WHAT OFFERS WILL BE AVAILABLE?
The discount will be up to 30% OFF depending on the condition of the item.
All products in this Sample Sale are Grade A. You can find out more the kind of minor faults to expect with grade A products below.
CAN I USE DISCOUNT CODES?
No. Sample sale products are already heavily discounted. Orders found using discount codes may be cancelled.
CAN I RESERVE A PRODUCT BEFORE THE SALE GOES LIVE?
No. Our Sample Sale is first come, first served.
I HAVE A GIFT CARD. CAN I USE IT DURING THE SAMPLE SALE?
Yes!
WILL THERE BE ANY MORE STOCK ADDED?
No. Once it's gone, it's gone.
CAN I RETURN SAMPLE SALE PRODUCTS?
Yes, returns are accepted. If you wish to return your Sample Sale product, please do so within 14 days of your order arriving.
ARE SAMPLE SALE PURCHASES COVERED BY YOUR LIFETIME GUARANTEE?
No. Sample Sale bags are not covered by our lifetime guarantee. By their very nature, sample bags will be slightly flawed in some way.
QUALITY GRADING
All of the products in the upcoming Sample Sale are Grade A Samples.
Grade A Samples are of the highest quality. The chances are, you may not even realise the product is faulty.
Items have small flaws that do not impact the items functionality. This may be a small fabric flaws, a product used during a photoshoot or slight imperfections.
Overall, Grade A sample items are near perfect, they just failed to meet our very high quality control standards.
What to expect
PUCKERING
A pucker is a small fold or pleat in the fabric on a seam. They are most often found on corners, which can be tricky to sew.
COSMETIC FLAWS
Issues can include: puckering, small fabric flaws, minor stitching problems or simply discontinued stock.
MINOR IMPERFECTIONS
We QC our products rigorously, and often the tiniest problems get flagged as a fault.
