trakke sustainable packaging

IMPORTANT NOTICE

Our workshop is temporarily closed due to the UK Coronavirus Lockdown.

We are still fulfilling orders, but we have made some essential changes to our operations.

PLEASE READ OUR SHIPPING AND RETURNS POLICY CAREFULLY.

SHIPPING

  • Orders are currently being shipped once a week, on Wednesdays. Orders placed before 11:30am on Wednesday will ship on the same day.
  • Free worldwide shipping over £100 (UK) or £200 (International)
  • UK Delivery - Next Working Day (from despatch date)
  • International Delivery - 2-5 Working Days (from despatch date)
  • Fully tracked & signed for.
  • Carrier: UPS 

 

RETURNS

  • Free UK Returns.
  • All orders must be returned within 90 days of delivery.
  • Items must be clean, unused and in sellable condition.
  • International returns must be made at your own expense. 
  • Any customs duties, local sales taxes and handling charges are non-refundable. 
  • To expedite our returns process, we do not offer exchanges. 

We strongly recommend that you do not return any items until our workshop reopens. We have no staff on-site to receive and process your return, and with the postal service already under strain, we want to minimise the risk of your item being lost in transit. 

If you cannot wait to make a return, please email basecamp@trakke.co.uk for assistance.