Our Black Friday sales are legendary in the bag community, and stock sells out fast.
This year there's up to 50% off across the site, with discounts on this year's best sellers.
During this time we get a lot of people getting in touch and we often find it hard to get back to everyone, so, we've put together a list of answers to questions that we always get around this time
Our Black Friday Sale begins at 7am GMT on Friday 26th November 2021.
While stocks last.
As we don’t run sales very often, it is likely to be extremely popular; so don't miss out!
Pretty much everything!
The Hoy Backpack & Og Backpack will not be included in our Black Friday sale due to how recently they were released.
Shh! This is top secret.
We're not going to announce all of the sale prices just yet, but you can expect up to 50% off!
We accept AMEX, Apple Pay, Google Pay, Maestro, Mastercard, PayPal, ShopPay & Visa.
If you are using PayPal, you'll also have the option of buy now, pay later with PayPal Credit.
With Paypal Credit, spend over £99.00 and you get 0% interest for 4 months on that purchase.
Black Friday is an extremely busy time of year, and our staff will be extremely busy helping people with their enquiries and ensuring that orders ship as quickly as possible. As such, you may experience some delays hearing back from our customer service team.
Rest assured, they will try and help you as quickly as they can.
To help them assist you as efficiently as possible, please do not message customer service on more than one channel, and please don’t send multiple messages about the same enquiry. If you do, you may end up at the bottom of the queue again.
For the quickest response, send an email to email@example.com.
No. Any orders found to be using a discount code over the Black Friday period may be cancelled and stock reallocated.
No. The items in your cart will not be reserved until your payment is confirmed.
If an item is out of stock by the time you reach checkout, we recommend making your payment for the remaining items in your cart. If you go back, you could risk other items going out of stock and our website resetting your place in the queue.
If you would like to cancel, please email firstname.lastname@example.org
Please note that we cannot change your order. Any order requiring changed will be cancelled and reordered.
Please note that if your item has already shipped, it cannot be recalled before delivery. However, you are welcome to return your item once it arrives with you.
We won't be able to combine any orders over the Black Friday period.
Yes. You may be required to pay tax and customs charges when your item arrives in your country regardless of the value of the order. Usually, the courier will hold your parcel until these charges are paid. These charges vary from country to country.
Orders may also experience delays at customs. Both tax and delays are beyond our control.
Click below for more information.
Yes, of course! Our returns policy will apply to all sale items. Please note that we do not offer exchanges at the moment. The only thing that cannot be returned is Face Masks.
Our next Black Friday Sale will begin November 25th 2022.