We offer free returns within the UK.
If you are outside the UK you will need to arrange and pay for your own postage. We can’t take responsibility for anything lost in the post so please use a tracked service.
You may return your order up to 14 days after delivery for a full refund. You may return your order for an exchange up to 28 days after delivery.
If you wish to receive a refund, or you are unsure about the product you have purchased, please keep it in its original packaging until you have made your decision or are able to post it back.
Shipping costs are non-refundable. If you receive a refund, only the value of the items returned will be refunded.
Refunds and exchanges will only be made if the bag is in perfect condition - they must be clean, unused and free of odour. If the item/s returned are not in acceptable condition, they will be returned immediately to the original shipping address.
If you would like to return your item, please follow the link below to our returns form. Refunds will only be made if this form has been completed.
Non-returnable items include:
Items bought at a discounted price.
Limited edition items.
Products purchased at our annual Sample Sale.
Gift cards. Please note that any underspend cannot be refunded.
Return your order
We’re trying to make some of the best bags in the world, so if something goes wrong, we feel like we’ve let you down. To soften the blow, we will repair any manufacturing faults free of charge, or issue you with a credit note for the equivalent cost of the product. Please note that we cannot refund postage costs.
WEAR & TEAR
If you have bought a product that has seen some serious use and abuse and requires some tender loving care, we will happily repair the product for you.
We reserve the right to determine that a product is beyond repair.
Please note that normal wear and tear does not constitute a manufacturing fault.
Repairs will only be carried out on products purchased after 25th May 2012.REPAIR YOUR ITEM
If you receive a product and decide you would prefer a different colour or model, you may return it to us for an exchange within 28 days of delivery. The item must be returned in perfect condition - they must be clean, unused and free of odour.
If the replacement item is more expensive than your original order, we will send an online invoice for the difference.
If the replacement item is cheaper than your original order, we will refund the difference.
If we are out of stock of the item you'd like to exchange for there may be a waiting period but we'll contact you if this is the case.
Customers within the UK will not be charged for extra postage.
Customers outside the UK will be invoiced for additional postage costs.Exchange your order